Returns & Refund Policy
Buy With Confidence!
We inspect and test all of our products to ensure it meets the manufacturer quality standards. We have a 30 Day Money Back Guarantee return policy and if there does happen to be an issue, we will work with you to make it right!
Lowest Price Guarantee
If you find a lower price at another reputable merchant within 24 hours of your purchase, we'll refund the difference. If you find a lower price for the same item on Walnut Trading Store within 30 days of purchase, Norton Shopping Guarantee will refund you the difference. Read details and for the list of merchants we match price to and some exceptions.
Return Policy Highlights:
If you have a problem with your purchase, please contact us using our web site's customer service request form and we will work with you to resolve your problem.
Most of our products have the Manufacturer Warranty. We also offer extended warranties to help ensure worry-free ownership.
You can return or exchange an item purchased within 30 days of the original purchase date. Walnut Trading Store will give you a full refund and will arrange for and pay all shipping costs associated with authorized, defective returns.
Please note that you are responsible for all shipping charges on non-defective returns and may be charged a 10% restock fee.
Prior to the return of any product to Walnut Trading Store, you must obtain an RMA number.
Exception for Handbag and Purse Returns:
We do our best to accurately describe our products. However, if your item is not as we described, you must contact us within 5 days of delivery to return it as long as the security tag is intact and the item is unused and in the original condition. Returns for any reason (excluding not as described) may be assessed a 10% restocking fee plus applicable shipping charges. Returns will only be accepted with an approved RMA number. Items received without an RMA number will be returned to sender. Please note that if the security tag has been cut, tampered with or removed we will not be able to process a return or refund for the item.
Return Policy Details:
We have a 30 Day return policy and if there does happen to be an issue, we will work with the customer to make it right!
For non-defective returns, the customer is responsible for their original and return shipping costs. Walnut Trading Store will provide a pre-paid return label for convenience but the cost of return shipping will be deducted from the customer's authorized refund. A non-defective return may be charged a 10% restock fee.
If a defective product was purchased from Walnut Trading Store as Factory Sealed, Open Box, or Refurbished, and the manufacturer Warranty applies. Please contact the manufacturer first for assistance.
If the manufacturer is unable to assist, please contact our Customer Service Department to arrange for shipment to our repair center. Just as is required when shipping an item to the manufacturer for warranty, the customer is responsible for shipping the item to us. We will ship the repaired item back to the customer at our expense.
If Walnut Trading Store cannot reproduce the reason for a defective return, the customer will be responsible for all shipping costs and may be charged a 10% restocking fee unless the product is shipped back to the customer at their expense.
A return label will be emailed to the customer when the RMA is issued. For convenience, this label can also be found in the customer's account on the Walnut Trading Store web site, which can be accessed via the My Account link.
Refunds will be credited to the customer's original form of payment 3-6 business days after Walnut Trading Store receives the authorized return at our facility.
Returned product must be complete, in original boxes and packaging materials and contain all software, accessories, and blank warranty cards provided at time of original purchase. Customer will be charged the replacement cost of missing, damaged, or altered products and accessories.
Software may be returned only if the factory seal remains intact and is subject to the remainder of this policy.
In the event that a product received by the customer is defective and the product has been removed from the country after delivery within the USA, the customer must return the product to the ship-to address listed on the invoice, and then Walnut Trading Store will provide a shipping return label for the return to Walnut Trading Store. Walnut Trading Store will not be responsible for any taxes, duties, or fees related to this return. Taking a product permanently out of the USA may void the warranty. Please check with individual manufacturers for specifics and consider one of our extended warranties for added peace of mind.
To return a product to Walnut Trading Store, please contact our Customer Service Department by clicking customer service request.